📦 Shipping & Delivery Policy – Findroo

 

Welcome to Findroo – your trusted destination for smart tracking devices designed to keep your belongings safe and within reach. Below you'll find everything you need to know about our shipping and delivery process.

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🛠️ Order Processing

• Processing Time: Orders are typically processed within 1–3 business days after payment is confirmed.

• Order Confirmation: You will receive an email confirming your purchase immediately after placing your order.

• Shipping Notification: Once your order has shipped, you will receive another email with your tracking number and courier details.

Note: Orders are not processed or shipped on weekends or public holidays.

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🌍 Shipping Destinations

We proudly ship worldwide, including to:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• Most countries in Europe, Asia, South America, and the Middle East

If you are unsure whether we ship to your location, please contact our support team at hello2chanaka@gmail.com.

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🚚 Estimated Delivery Times

Delivery times vary based on your location and the shipping method selected:

Please allow up to 48 hours for tracking information to update after dispatch.

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💸 Shipping Costs

We offer free standard shipping on most orders. Shipping upgrades (if available) will be shown at checkout and calculated based on your region.

• Standard Shipping: FREE (on all orders)

• Express Shipping: Rates calculated at checkout

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🔍 Order Tracking

Once your order is shipped, you can:

• Use the tracking link provided via email

• Visit a universal tracking platform like 17track.net

• Contact your local courier with your tracking number

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⚠️ Delays & Lost Packages

While we do our best to ensure timely delivery, delays can occur due to:

• Weather conditions

• Customs clearance

• Courier issues

• Public holidays

If your order is significantly delayed or tracking hasn’t updated in over 7 days, please contact us at hello2chanaka@gmail.com.

If your package is lost, we will help file a claim and issue a replacement or refund depending on the situation.

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📦 Undeliverable Packages

Packages returned to us due to an incorrect address or being unclaimed will be refunded excluding shipping charges. If you’d like it resent, we can invoice you for reshipping.

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🛃 Customs, Duties & Taxes

• International orders may be subject to import duties, taxes, or customs clearance fees.

• These charges are not included in the product or shipping price and are the buyer’s responsibility.

• Please check your country’s regulations before ordering.

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💌 Contact Us

If you have any questions regarding shipping, delivery, or tracking:

📧 Email: hello2chanaka@gmail.com
📍 Business Hours: Monday – Friday, 9 AM – 6 PM (Your local time)