At Findroo, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

✅ Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging (including manuals, cables, etc.)

  • Have a valid proof of purchase (order number or receipt)

Items not eligible for return:

  • Products that are used or damaged by the customer

  • Items marked as “Final Sale”

  • Digital goods or gift cards

💰 Refunds

Once we receive your returned item and inspect it, we’ll send you an email to confirm we’ve received it and update you on the status of your refund.

If your return is approved:

🔁 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same one, contact us  with your order number and photos of the issue.

Got a question or just want to say hi?
📩 Need help? Reach us at hello2chanaka@gmail.com

Locate Us - 445 Albee Square West, Brooklyn New York 11201, United States

Call Us - +94784680379

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or faulty

  • We recommend using a trackable shipping service or purchasing shipping insurance — we can’t guarantee we’ll receive your returned item otherwise

  • Locate Us - 445 Albee Square West, Brooklyn New York 11201, United States


📩 How to Request a Return

  1. Email us at hello2chanaka@gmail.com

  2. Include your order number, the item(s) you wish to return, and the reason

  3. We’ll respond within 1–2 business days with return instructions

🛡️ Damaged or Defective Items

If your item arrived damaged, please contact us within 7 days of delivery with photos or a video of the issue. We’ll arrange a replacement or refund.

If you have any other questions, feel free to contact us anytime at hello2chanaka@gmail.com.

 

faqs-findroo